Customer Service Feedback Survey

Thank you for your participation in the Customer Service Feedback Survey!

This survey is part of the Service Review and Customer Service Strategy project to assist the Town of Halton Hills to continuously improve on your experiences with the municipality. The goal of this survey is to hear about your current experiences, perspectives, and preferences when interacting with the Town.

The survey will ask you about your service experience when interacting with the municipality. The survey defines service as all actions and systems provided by the Town to the community. Some examples include:

• Contacting the Town for inquiries or concerns 
• Utilizing recreational programs and services 
• Applying for a permit or license 
• Making payments

The following survey is estimated to take 8 – 12 minutes to complete. Your answers to the survey are anonymous and any information that may be identifying will not be shared or utilized in reports.

At the start of the survey please indicate which group you are speaking on behalf of:

1. I am a resident (e.g., any individual who lives within the Town)
2. I am a business & development community member (e.g., business owner, developer)
3. I belong to a public association (e.g., community groups, athletic association)

Please answer the survey questions from the perspective of the selected group. If you would like to provide your experiences from more than one of the above groups, please complete a second survey from the other perspective. 

Thank you for taking the time to provide feedback. Your insights are extremely valuable.

This project has been made possible through funding from the Provincial Municipal Modernization Grant.